Returns

Not right? Not a problem.  Swit Swoo is happy to offer a full refund within 14 days of receiving your order.  Please email hello@switswoo.online prior to returning any items, stating name, order number and reason for return for approval.  Once your return has been approved you will receive an email with your returns form.

Returned items must be in new and unworn condition with all of the original packaging and labels still attached.  We will not accept any returned merchandise where there is any indication that the item has been used. In such cases the item will be returned to the purchaser.  Please note that earrings cannot be returned or exchanged for hygiene reasons.

We strongly recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit. 

Once we have processed your return you will receive notification via email.  All successful returns will be credited to the original method used for payment, less the original shipping cost.  Please note refunds can take 7-10 days to show in your account.

Exchange:

If you wish to exchange an item for a different size please return the item to us as stated above, filling in the relevant section on the returns form. We will ship your alternative size once we have received your returned goods. If the alternative size is unavailable we will notify you and you will be credited to the original method used for payment.