Welcome to our online store! We have compiled a comprehensive list of frequently asked questions to provide you with all the information you need about our women's shoes, bags, and jewellery. If you have any further queries, feel free to reach out to us!

1. Ordering and Shipping

Q1: How can I place an order? A: To place an order, simply browse our website, select the desired item(s), choose the size, colour, and quantity, and click "Add to Cart." Proceed to the checkout page to provide your shipping and payment details.

Q2: Do you ship internationally? A: Yes, we offer international shipping to most countries. During the checkout process, you can select your country to see the available shipping options.

Q3: How long does shipping take? A: Shipping times may vary depending on your location and the shipping method chosen. Generally, domestic orders take 1-3 business days, while international orders can take up to 10 business days. Please note that these are estimated delivery times and can be subject to unforeseen delays. You can find more shipping information here

Q4: How much does shipping cost? A: Shipping costs are calculated based on the shipping address for the order. You can view the shipping fees during the checkout process before finalising your purchase. You can find more shipping information here

2. Returns and Exchanges

Q5: What is your return policy? A: We accept returns within 30 days of the delivery date. The items must be unused, in their original packaging, and in a resalable condition. Please review our detailed return policy on our website for further instructions.

Q6: How do I initiate a return or exchange? A: To initiate a return or exchange, please contact our customer support team with your order details. They will guide you through the process and provide you with a return authorisation if applicable.

Q7: Are there any return shipping fees? A: Return shipping fees may apply, depending on the reason for the return. Please refer to our return policy for more information or contact our customer support team for specific inquiries.

Q8: Can I exchange an item for a different size or colour? A: Yes, we offer exchanges for different sizes or colours, subject to availability. Please contact our customer support team to initiate an exchange and confirm the availability of the desired item.

3. Product Information

Q9: Do you provide size charts for your shoes? A: Yes, we provide detailed size charts for each shoe style on our website. You can find them on the product page to help you select the right size.

Q10: What materials are your bags and jewellery made of? A: The materials used for our bags and jewellery vary by product and brand. We provide detailed descriptions on the product pages, including information about the materials used, such as leather, fabric, metal, or synthetic materials.

Q11: Are your products genuine and of high quality? A: Yes, we take pride in offering genuine products sourced from reputable manufacturers and designers. We strive to provide high-quality items that meet our customers' expectations.

4. Payments and Security

Q12: What payment methods do you accept? A: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment platforms. You can select your preferred payment option during the checkout process.

Q13: Is my payment information secure? A: Yes, we prioritise the security of your payment information. Our website uses SSL encryption to protect your personal and financial data during the transaction. We comply with industry standards and do not store your payment information.

5. Customer Support

Q14: How can I contact your customer support team? A: You can contact our customer support team through the contact form on our website or through the chat function. Our dedicated support staff is available to assist you with any inquiries or concerns you may have.

6. Product Care and Maintenance

Q15: How should I care for my shoes to ensure their longevity? A: Proper care can extend the lifespan of your shoes. We recommend following the care instructions provided by the manufacturer, which can typically be found on the product tag or packaging. Additionally, avoid exposing your shoes to excessive moisture or extreme temperatures, and consider using protective sprays or creams to maintain their appearance.

Q16: How do I clean my bags and jewellery? A: Cleaning methods for bags and jewellery can vary depending on the materials used. We recommend referring to the care instructions provided by the manufacturer or checking the product page on our website for specific cleaning guidelines. Avoid using harsh chemicals or abrasive materials that may damage the items.

7. Discounts, Promotions, and Loyalty Programmes

Q17: Do you offer any discounts or promotions? A: Yes, we periodically offer discounts and promotions. These can include seasonal sales, holiday promotions, or exclusive discounts for newsletter subscribers. Stay updated by subscribing to our newsletter and following us on social media to be informed about the latest offers.

8. Sizing and Fit

Q18: What should I do if the shoes don't fit me correctly? A: We understand that finding the perfect fit can be challenging. If you receive shoes that don't fit correctly, please refer to our return and exchange policy. We offer hassle-free returns and exchanges within 30 days of the delivery date, subject to the terms and conditions outlined on our website.

Q19: Do you provide measurements for bags and jewellery? A: Yes, we provide detailed measurements for bags and jewellery whenever applicable. These measurements can include dimensions, strap lengths, or pendant sizes. You can find this information on the product page to help you make an informed purchase decision.

9. Gift Purchases

Q20: Do you offer gift cards? A: Yes, we offer gift cards that can be purchased and used on our website. Gift cards are a great option if you're unsure about the recipient's preferences or if you want to give them the freedom to choose their own items.

10. Availability and Stock

Q21: How do I know if a product is in stock? A: On our website, each product's availability status is displayed on the product page. If a product is in stock, it will be indicated as "In Stock" or "Available." In the rare instance that a product becomes unavailable after you place an order, our customer support team will promptly notify you and provide alternative options if possible.

Q22: Can I pre-order or reserve an item that is currently out of stock? A: We currently do not offer pre-orders or reservations for out-of-stock items.

Q23: Do you restock sold-out items? A: We strive to restock popular items whenever possible. However, some items may be limited edition or discontinued, making restocking difficult. We recommend keeping an eye on our website or subscribing to our newsletter for updates on restocked items.

11. Product Authenticity and Brand

Q24: Are your products authentic? A: Yes, we guarantee the authenticity of all the products we sell. We source our merchandise directly from trusted manufacturers, distributors, and authorised retailers. 

Q25: Which brands do you carry? A: We carry a wide range of renowned brands in women's shoes, bags, and jewellery. Some of the brands we offer include NeroGiardini, Elie Beaumont and Rogue Matilda. You can explore our website or use the search function to discover the specific brands we carry.

Q26: Can I request a specific brand or product that is not currently available on your website? A: We value customer feedback and are always looking to expand our product offerings. If there is a specific brand or product you would like us to consider, please contact our customer support team with your request. While we cannot guarantee fulfilment, we will take your suggestion into consideration for future inventory selections.